Grand Reception Services Sdn Bhd (1229723-A)

Lot 1.12 Choo Plaza,
41, Jalan Abu Siti,
10400 Penang.
West Malaysia.

Member Hunting Line:
Tel : +604 - 228 3288
Fax : +604 - 229 3288

Email:
[email protected] grandreception.com

OPERATING HOURS :
9.00am ~ 6.00pm
( Monday - Friday )

9.00am ~ 1.00pm
( Saturday )

 
Question
1.
What are the benefits of becoming as Grand Reception GR Perfect Card VIP ?
2.
How to sign up as Grand Reception GR Perfect Card VIP?
3.
Do I become a Grand Reception GR Perfect Card VIP immediately after signing up?
4.
Is the membership card transferable?
5.
How to apply for replacement card?
6.
How should I do if I wish to make room reservation during out of customer service centre period?
7.
Can i proceed to hotel reception directly without made through customer service centre?
8.
Can i booking room for others such as friends, relatives, etc? What is booking procedure?
9.
If a room is on request, how long does it takes to get it confirmed? What should I do if I do not receive any response?
10.
Can Imake special requests (e.g. non-smoking room / room on high-floor / king-sized bed / early check-in, etc.) Will the hotel accommodate these requests when Icheck-in?
11.
Once I have made my reservation, will I receive any written confirmation?
12.
Do I need to pay now or pay later? What are your modes of payment?
13.
Are there any other charges beside the room rates (such as booking fee, service charges, taxes, etc?)
14.
Is the room rate displayed per-room per-night or per- person ?
15.
Are your rates inclusive of breakfast?
16.
What are your cancellation policies?
17.
What are your amendment policies?
18.
Any penalty charges for no-show? Late cancellation?
19.
What is the difference between the following room types and occupancy categories? (Single, Twin, Double, Triple, Family, Quad, Suite, Apartment)
20.
What is the difference between standard, Superior and Deluxe room categories?

  Answers
1.
What are the benefits of becoming as Grand Reception GR Perfect Card VIP ?
  You will enjoy a range benefits since you becoming as Grand Reception GR Perfect Card VIP. There are :
a. With only a single Grand Reception GR Perfect Card, you could be a hotels VIP throughout Malaysia and overseas.
b. You can enjoy great discounts up to 80% on hotel accommodation.
c. You will receive special discount when you dine in the participating hotels Food & Beverage outlets.
d. You may utilize these privileges at anytime as you wish with no limitation of room nights reserved.
e. You will assist by friendly and multi-lingual customer service officers for your vacation arrangement.
   
2.
How to sign up as Grand Reception GR Perfect Card VIP?
  You can call to customer service centre for enquiries.
   
3.
Do i become a Grand Reception GR Perfect Card VIP immediately after signing up?
  Yes. After a successful submission, you automatically become a Grand Reception GR Perfect Card VIP. You are encouraged to call up customer service centre for room reservation anytime.
   
4.
Is the membership card transferable?
  This membership card is not transferable, the privileges are exclusively for cardholder only.
   
5.
How to apply for replacement card?
  For replacement of card lost, you could simply inform us by contact customer service centre. We will issue you a new card at a replacement fee of RM20.00. You will expect to receive the replacement card in approximately 2 to 3 weeks.
   
6.
How should i do if i wish to make room reservation during out of customer service centre period?
  You are advised to contact our sales executive, they will assist you all the time for room reservation.
   
7.
Can i proceed to hotel reception directly without made through customer service centre?
  No. All room reservation must make through our customer service centre.
   
8.
Can i booking room for others such as friends, relatives, etc? What is booking procedure?
  Can. You have to call us by your own and informed check- in person's name, we will make reservation under the person mentioned. After booking is confirmed, you pass confirmation number to him / her for hotel check-in procedure. You are not necessary proceed together.
   
9. 
If a room is on request, how long does it takes to get it confirmed? What should i do if i do not receive any response?
In normal circumstances, you should receive a call from customer service officer by the day you called up. Should there be a delay, you can check it with customer service centre again.
   
10. Can i make special requests (e.g. non-smoking room / room on high-floor / king-sized bed / early check-in, etc.) Will the hotel accommodate these requests when i check-in?
  The hotel staff will do their best to accommodate special requests. However, we cannot guarantee that your requests will be 100% be taken cared of because these requests are subject to availability at the point you check-in to the hotel.

Children under 12 years of age normally stay for free with their parents using the existing bedding. No breakfast is provided unless otherwise stated. If an extra bed is required for your child, you will need to treat your child as an adult and book at triple occupancy instead.
   
11.  Once i have made my reservation, will i receive any written confirmation?
  We will give you a call to informed confirmation number once booking is confirmed. Confirmation letter only will be faxed on request.
   
12.  Do i need to pay now or pay later? What are your modes of payment?
  We provide you with 2 modes / options for payment. You have the option to either make Payment direct to the hotel / upon check-out, or choose the Prepatment option.

Payment direct to hotel / upon check out - At the time of booking, we will require you to furnish us your credit card to guarantee your room regardless if it is available or on request.

This guarantee is valid only after we confirm your room - not before. You will make your payment directly to the hotel using either cash or credit card upon check-out.

Prepayment Option - You are advised to make payment once booking is confirmed during peak season / request by hotel. You are either make payment to hotel account or by credit card. No refund for late cancellation / no-show.
   
13.  Are there any other charges beside the room rates (such as any booking fee, service charges, taxes, etc?)
  All rates are Nett inclusive of taxes, services charges unless otherwise stated. We do not charge any booking fee.
   
14.  Is the room rate displayed per-room per-night or per- person per-hight?
  Rates are always quoted on a Per-Room Per-Night basis, unless otherwise stated. Rates for apartments are always quoted on a Per-Apartment Per-Night basis, unless otherwise stated.
   
15.  Are your rates inclusive of breakfast?
  Some rates are inclusive of breakfast while others do not.
   
16.  What are your cancellation policies?
  Cancellation policies vary from hotel to hotel as well as from season to season.
Cancellation notification period varies from 1-day to 1- month. Penalty for late cancellation or no-show is usually 1 night charge. During peak seasons or convention periods, cancellation may not be permitted at all and penalty for late cancellation or no-show can be 100% of your entire stay.
   
17.  What are your amendment policies?
  You just inform our customer service officer over phone for major amendments such as changes in dates, change of guest name, or change of room types. In some cases, amendments may not be permitted especially during peak season.
   
18.  Any penalty charges for no-show? Late cancellation?
  Late cancellation or no-show is usually levied a 1-night charge. During peak seasons or convention periods, cancellation may not be permitted at all and penalty for late cancellation or no-show can be 100% of your entire stay.
   
19.  What is the difference between the following room types and occupancy categories? (Single, Twin, Double, Triple, Family, Quad, Suite, Apartment)
  Twin - Room has 2 single beds or 1 large Queen or 1 King sized bed, good for 2 adults.
Triple - Room has either 3 single beds, or 1 large Queen or King sized bed with 1 single bed, good for 3 adults

Serviced Apartment Types:

1-Bedroom Apartment - 1 Bedroom with a small living room, kitchen and 1 toilet, good for 2 adults. A third person will require an extra bed.

2-Bedroom Apartment - 2 Bedroom with a living room, kitchen and 1 toilet, good for 4 adults. A fifth person will require an extra bed.

3-Bedroom Apartment - 3 Bedrooms with a living room, kitchen and 1 toilet, good for 6 adults. A seventh person will require an extra bed.

   
20.  What is the difference between standard, Superior and Deluxe room categories?
  These room categories vary from one hotel to another. The main difference is determined by the room size. A typical Standard Room has a smaller floor area compared to a Superior or a Deluxe Room.

Please note that some hotels can only accommodate requests for additional beds in their Superior and Deluxe Rooms.
   
 



 
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